FAQ

Yes, we provide a detailed size guide to help you choose the right fit. You can find the size guide in every product page on our website. If you are unsure about your size, please send us a request or initiate a chat over at Facebook.

We accept various payment methods including credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, QR Pay/Bank Transfer(Domestic) and other popular payment options such as PayPal, Klarna, Alipay are processed at the time of order placement.

We process domestic orders in Vietnam almost immediately after they are placed. International orders are dispatched within 48 hours of order confirmation, excluding weekends and public holidays. You will receive a shipment confirmation email with tracking information once your order has shipped.

Yes, we offer international shipping from our transport hubs in Singapore and Vietnam. We ship worldwide via DHL Express, FedEx Express, and Express Mail Services.

Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). The tracking information will become active within 24 hours, and you can follow your order’s progress using the details provided.

Delivery times vary depending on your location. Domestic deliveries within Vietnam typically take 1-3 business days. International deliveries can take anywhere from 3-10 business days, depending on the destination and the shipping method chosen.

We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter to stay updated on any current promotions.

You can return items within 14 days of delivery. Items must be in their original condition with all tags attached. Returns must be registered via our online return portal. Returns are arranged by contacting our client services, and if using another shipping provider, you are responsible for the return shipping cost. Refunds are processed within 14 business days of receiving the returned item at our warehouse.

You can cancel your order before it leaves our warehouse by contacting our client services. Once the order has shipped, cancellation is not possible.

If you need to change your shipping address after placing an order, please contact our client service team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

If you receive a damaged or incorrect item, please contact our customer service team at [email protected] with your order number and photographs of the issue. We will assist you in resolving the problem as quickly as possible.

Yes, we frequently offer special discounts and promotions. Be sure to sign up for our newsletter and follow us on social media to stay informed about our latest offers.

Our products are made from high-quality materials selected for their durability, comfort, and style. Specific materials used in each product are listed in the product descriptions on our website. If you have any specific questions about a product's materials, please feel free to contact us for more information.